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Complaints process changes unveiled


Pharmacists who dispense out-of-date medicines will now no longer face an inquiry by the Royal Pharmaceutical Society of Great Britain’s Investigating Committee.

The move comes as the society finalises various changes to the criteria for complaints referral that have been in operation since June 2008.

In June, the society’s council agreed to a set of proposals allowing less serious complaints against pharmacists and pharmacy technicians to be dealt with via the society’s inspectorate rather than being referred to its investigating committee.

Since this time, the society’s Fitness to Practise team has been working to clarify some of the threshold criteria, including widening the scope of the single one-off dispensing error category to include cases involving the supply of date-expired medication

It also decided that other members of the investigative team, in addition to inspectors, will probe certain types of cases that may fall within the threshold criteria.

The council said these changes will allow the society to continue to refine the processes for managing non-referral cases in a bid to ensure that these can be managed efficiently and effectively in the future.

Copyright PA Business 2008


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